We have an S with 11,800 miles on it, 3,000 of which are towing at limit. I just checked and there is no difference anywhere on ours.
I suspect they do not know and are trying to find what is wrong. Kia does have many franchised dealerships like most companies do, but there is no way that Kia cannot make the dealership fix the problem. Unless the dealership is in process of imminently going bankrupt there is no radio silence.
Call both Kia and the dealership, and let them know that you are going to go to the news with your Lemon car if they do not actually fix it and start better communication with you.
My Kia dealership is great! I have bought 7 cars from them and they treat me fantastic even when they screw up. We ordered our S with the towing package and it came without. They installed it for free.
I suspect they do not know and are trying to find what is wrong. Kia does have many franchised dealerships like most companies do, but there is no way that Kia cannot make the dealership fix the problem. Unless the dealership is in process of imminently going bankrupt there is no radio silence.
Call both Kia and the dealership, and let them know that you are going to go to the news with your Lemon car if they do not actually fix it and start better communication with you.
My Kia dealership is great! I have bought 7 cars from them and they treat me fantastic even when they screw up. We ordered our S with the towing package and it came without. They installed it for free.