I purchased my 2022 KIA Telluride nightfall edition in October 2021. The black trim around my windows were starting to fade and chip off within 8-9 months from date of purchase. The dealership changed every window including the 3rd row rear windows, but would not change the passenger 2rd row window, because they said it was it wasn't faded or chipping like the others. When I went to pick it up, now that the window frames were changed, the passenger 2nd row didn't match. So they said the would tell the manufactory I wasn't satisfied. Of course I had go back again once the parts came in to have that one changed, which was very inconvenient. If they would have just changed them all as I requested the first time, because I knew it wouldn't match. So fast forward to August 2023 I went to get an oil changed and I showed the technician, the window frames were starting to fade again and one of the windows started chipping. He stated he would get with the manufactory and get back with me. I waited about 2 weeks and I called, the technician said it was denied, there is nothing he can do. So he recommended I call the manufactory. Well I called the manufactory twice and they said if the dealership denies to change it, there is nothing I can do. So I called the technician back. He states he understands my frustration and all I can do is keep complaining in hopes they would approve it one day. Like I told him, I can understand if I caused this and they don't want to change it, but this is a manufactory problem and my vehicle has a warranty, this is not the customers fault. In my opinion why replace the window frames if they didn't have a solution for it not to happen again. There is no reason for a $53,000 vehicle less than 2 years old have these kinds of problems. Another problem I noticed last week is my leather on my steering wheel is fading to splotchy gray. I will never buy another KIA, because they definitely do not stand behind their warranties and the vehicle is crap within months of drving off the lot.
